Category: Organizational Management
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Reasons for Call Center Outsourcing
You need to answer customers, follow up with sales calls, and answer feedback. All of these are possible with a contact center that handles your business exclusively. However, many business owners nowadays are finding it expensive to keep an in-house team, so they are outsourcing their business to other established third-party call center companies for…
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The Cure For Meeting Bloat
Have you ever been to a good meeting? I mean, a really good meeting — one that started and ended on time, one in which everyone knew why they were there and what the objective was, and that actually gave participants the tools to move forward? Probably not. Or at least, not often. More likely,…
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Time-based Management
Time-based Management is an aspect of Lean Production. It is a general approach that recognises the importance of time and seeks to reduce the level of unproductive time in an organisation. Benefits include: Quicker response times (reduced lead times) to meet changing market and customer needs Faster new product development Reduction in waste, therefore greater…
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Formalization of conflict
Adler and Borys (1996) propose a typology that includes two contracting types of formalization: enabling and coercive. They define enabling formalization procedures provide organizational memory that captures learned from experience that provides employees with best practice templates and benefits of accumulated organizational learning. In contrast Coercive formalization is “designed to force reluctant compliance and to…
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Managing conflict – Theory and perspectives
So many articles, researched that deal with managing the conflict in organization. They give different ways to manage conflict but most of the ideas are overlapping. However, examining the conflict nature without knowing the appropriate approaches to handle the conflict only solves half of the problem. Likewise, the effectiveness of a particular conflict management approach…
