Category: MBA Notes
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Emotional Intelligence and the Importance of Self– Management
Although traditionally emotions were considered to be disruptive to organizations, they are now being increasingly recognized as providing valuable insight into the behaviour and performance of an individual. Whether we choose to concur with the former or the latter, we cannot ignore the fact that emotions need to be managed. With issues like stress, work-life…
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How to Correct Patient Screw Ups
It’s very common for glitches and setbacks to happen in any dental clinic. It is close to impossible to not encounter dissatisfied patients. Although you might have to deal with disgruntled patients every now and then, the idea is to pacify them and, at the end of the day, make them happy. This is a…
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Formalization of conflict
Adler and Borys (1996) propose a typology that includes two contracting types of formalization: enabling and coercive. They define enabling formalization procedures provide organizational memory that captures learned from experience that provides employees with best practice templates and benefits of accumulated organizational learning. In contrast Coercive formalization is “designed to force reluctant compliance and to…
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How to Tell Your Story and Increase Sales
When you want to be successful, you do what successful people do. Advertising giant David Ogilvy read one book at least seven times, and he recommended that everyone in advertising do the same. That book is Scientific Advertising, by Claude C. Hopkins. Marketing wizard Jay Abraham said, “Claude Hopkins is the master of them all.…