Category: MBA Notes
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How to Correct Patient Screw Ups
It’s very common for glitches and setbacks to happen in any dental clinic. It is close to impossible to not encounter dissatisfied patients. Although you might have to deal with disgruntled patients every now and then, the idea is to pacify them and, at the end of the day, make them happy. This is a…
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Formalization of conflict
Adler and Borys (1996) propose a typology that includes two contracting types of formalization: enabling and coercive. They define enabling formalization procedures provide organizational memory that captures learned from experience that provides employees with best practice templates and benefits of accumulated organizational learning. In contrast Coercive formalization is “designed to force reluctant compliance and to…
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How to Tell Your Story and Increase Sales
When you want to be successful, you do what successful people do. Advertising giant David Ogilvy read one book at least seven times, and he recommended that everyone in advertising do the same. That book is Scientific Advertising, by Claude C. Hopkins. Marketing wizard Jay Abraham said, “Claude Hopkins is the master of them all.…
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Basic Economics: For IIFT, other Entrance exams and GDPIs
Economics play an important part in our day to day lives as well as in most of the GK based entrance exams. In order to have a good understanding of Economics, we need to have a good understanding of the basic terms and what they mean. Here is a list of some of the most…
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Managing conflict – Theory and perspectives
So many articles, researched that deal with managing the conflict in organization. They give different ways to manage conflict but most of the ideas are overlapping. However, examining the conflict nature without knowing the appropriate approaches to handle the conflict only solves half of the problem. Likewise, the effectiveness of a particular conflict management approach…